Quality Management System Major Cargo Service
Our company has an efficient quality management system, developed in accordance with the requirements of ISO 9001-2011 standards.
For us, ISO quality certification is not just another certificate on the wall, it has a deep practical application in all areas of our business.
Our motto “Moving forward, Attention to details” brilliantly reflects our policy of constant development in the quality service and attention to the needs of all our customers.
The basis of our quality is the demands coming from our customers and partners. In relationship with our customers, partners and suppliers we create close and confidential business atmosphere with main goal to find the best mutual benefit solutions.
We are proud of our company! Our reputation as a high quality service organization rests on customer satisfaction, calmness and confidence in our work.
Our Quality Management System (QMS) department constantly implements following procedures:
- Monitoring customers’ satisfaction of all our services
- Developing corrective and preventive actions
- Regular assessment of personal customer managers’ KPI and performance of all offices and departments engaged in service providing
- Development of quality standards, company regulations and instructions;
- Business processes optimization